The IVRS/IVR system combines various aspects of health care with excellent user interface, the facility of remote connection at simple touch of the button and enhanced feature of data security and quality assurance.
IVRS or Interactive Voice response system is basically a call center technology, where calls are placed or received in large volumes for the purpose of patient recruitment, Drug Information, Clinical Trial logistics management in Clinical Research.
IVRS is highly deployed by the healthcare and pharmaceutical industries. It either may be owned or operated by pharmaceutical companies (trial sponsors), contract research organizations (CRO), site management organizations (SMO) or an independent call center operator.
IVRS or IVR technology works on the principle of touch-tone or voice recognition phone where a caller is directed towards a process through pre-recorded messages. Once the caller provides the exact information of what actually he wants he is transferred to the live operator for further assistance. IVRS allows staff to perform their existing duties without disruption and provides 24/7 answering service.
Our IVRS for clinical trials management provides a simple and flexible approach of the complex clinical problems, focusing on the need and requirement of clients. WV extension is extremely adaptive to client's request and can be modified rapidly to suit your needs.
Fermish offers IVRS/IVR based Services for the following:
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